Returns & Exchanges

At ZAMA, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and tagged items. If your new fashion piece isn't the perfect fit, we are here to help you find an alternative or provide a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all designer tags are attached and the garment is in its original condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing